These conditions apply to paid Shotvero Pro subscriptions.
| Seller | IMAKAI Inc. (株式会社IMAKAI) |
|---|---|
| Service | Shotvero — AI Screenshot Assistant |
| Responsible representative | 大竹マニエル |
| Registered address | 2F-C, Shibuya Dogenzaka Tokyu Building, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan |
| Phone | Disclosed without delay upon request. Please request it at support@shotvero.app. |
| support@shotvero.app | |
| Support | IMAKAI contact form Email and form submissions are accepted at any time. Usual response target: three business days. |
| Price | Free: US$0. Pro: JPY600 per month or JPY6,000 per year in JPY; US$5 per month or US$50 per year in USD. Select the currency and period before checkout. Annual plans are billed in one payment. Prices include applicable service taxes. |
| Additional costs | You pay your internet connection costs. Your card issuer may charge foreign exchange or international transaction fees. No shipping fees apply to this digital service. |
| Payment methods | Card payments through Stripe. Available card brands appear at checkout. |
| Payment timing | Prepayment at the start of the subscription, followed by automatic monthly or annual renewals according to the selected plan. The billing portal shows your next billing date. |
| Delivery | Paid features become available as soon as the payment and subscription are confirmed. If access is delayed, refresh your subscription in the extension or on your account page, or contact support. |
| Term and cancellation | Subscriptions renew for one month or one year. Stop the next renewal through Pro & account → billing portal before the next charge. Access continues through the paid period. Uninstalling does not cancel billing. |
| Returns and refunds | No physical returns or exchanges apply. We generally do not refund unused time or cancellation for personal convenience. We investigate incorrect or duplicate charges and failures attributable to us that prevent access. Mandatory consumer rights remain unaffected. See the cancellation and refund policy. |
| Requirements | Compatible desktop Chrome or Edge on Windows or macOS. Browser restrictions, protected videos, site changes and network conditions may prevent some features. Both parties must be online for P2P sharing. |
| Order limits | There is no quantity limit or application deadline. Any such restriction would be displayed before purchase. |
| Distribution | The extension is distributed on the Chrome Web Store. The Free tier is available at no cost. |
Cancellation & refunds
How cancellation and refunds are handled, alongside the commerce disclosure above.
1. Stop the next renewal
After Pro launches, open Pro & account in the extension, enter the billing portal, and choose Cancel subscription before the next charge occurs. Check the end date shown in the portal after completing the cancellation.
2. Access after cancellation
Pro remains available until the end of the paid period, then your account returns to Free. Uninstalling the extension, signing out, or leaving the service unused does not cancel a subscription.
3. Refund conditions
We generally do not provide prorated refunds for unused time or cancellation for personal convenience. If there is a duplicate or incorrect charge, or an issue attributable to us prevents use of the purchased features, we will investigate and provide the appropriate correction, refund, or other remedy. Statutory refund or withdrawal rights under applicable consumer law take precedence.
4. Request help
If you cannot access the billing portal or need a refund, contact support@shotvero.app as soon as reasonably possible. Include your account email, payment date, receipt or invoice identifier, and a description of the issue. Do not send card numbers.
5. Refund method and returns
Approved refunds are normally returned to the original payment method. Statement processing time depends on the issuer. Shotvero is a digital service with no physical shipping or return of goods.